RETURNS / EXCHANGES

RETURNS

ONLINE ORDERS RETURN POLICY

Sale or discounted items are non-refundable/non-exchangeable.

We will provide a refund if the purchased item is faulty, if the fault is not due to wear and tear but rather a manufacturing defect. Assessment and determination of the fault will be made upon the return of the item.

The item must be returned in its original packaging.

Claims for defects or faults are considered valid within 5 days of receiving the item.

All goods must be returned in the same condition as they were sent: unworn, unwashed, with all tags, stickers, and the shoe box, etc. Failure to do so will result in the item being sent back to the customer.

Antisocial Collective will cover all freight charges if:

  • The product is deemed faulty.
  • The product(s) received are incorrect or not as advertised.

If one of the above reasons applies, we will send you a return shipping label via email.

For returns not related to a manufacturer's fault, the customer is responsible for covering the freight cost back to us.

Regarding exchanges based on a change of mind (including incorrect sizing), we offer the following options:

  • Exchange for another available size or item(s) of equal value (minus shipping costs and applicable Afterpay / Zip surcharges).

Please note that we do not offer refunds for change of mind.

We also do not provide exchange or credit for sale items.

Items must be returned within 30 days from the delivery date.

While your package is in transit to our head office, please ensure it is securely packed, use a trackable shipping service or purchase shipping insurance.

We cannot be held responsible for any damage or loss during transit.

Please do not send any returns without doing the below.

You can start the return process here or if you have any questions please contact our Customer Service staff via email at online@antisocialcollective.com.

Once approved, please send your item together with the original receipt to:

Antisocial Collective

Online Returns

143 Eighth Street

Mildura VIC 3500

 

Questions?

Email: online@antisocialcollective.com